Thank You for Shopping with Purple Monkey Prints, At Purple Monkey Prints, we take pride in our shipping and returns policy. Our shipping methods are efficient, and we ensure secure packaging to protect your products during transit. We aim to provide transparent information about shipping costs to maintain customer trust and loyalty.

In case you need to return or exchange a product, our policy is designed to be customer-friendly. We want you to shop with confidence, knowing that you can easily initiate returns or exchanges if needed. We believe in making the process simple and hassle-free for our valued customers.

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We appreciate your business and aim for complete satisfaction with your 3D-printed products. If your order does not meet your expectations, please review the policy below for information on returns and refunds.

 

Return Window

Returns may be requested within 7 days of delivery.

To be eligible for a return

• The item must be unused, undamaged, and in its original packaging.

Proof of purchase (such as your order number or email) must be provided.

Non-Returnable Items

The following items are not eligible for return due to their nature:

• Custom or personalized products

• Gift cards

• Final sale items

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 7 days of delivery.

We will be pleased to resolve the issue by offering a replacement or a refund.
To help us process your claim promptly, please provide a photo of the damage or incorrect item, alongside your order number, to: sales@purplemonkeyprints.ca

 

Exchanges

We process exchanges only for products that are:

• Defective

• Damaged upon delivery

• Incorrect due to a fulfillment error

​Once your exchange is approved, we will promptly ship a replacement.
 

Refunds

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund.
If approved, your original method of payment will be credited within 5–10 business days.

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Return Shipping

Buyers are responsible for the cost of return shipping, unless the return is due to our error (such as a damaged or incorrect item). We recommend using a trackable delivery service for all returns.

Please note we are not liable for packages that are lost in transit.

 

Need Assistance?

If you have any questions or require further help with a return or exchange, please do not hesitate to contact us at: sales@purplemonkeyprints.ca

Delivery Delays

Please note that delivery delays can occasionally occur due to unforeseen circumstances such as weather, carrier delays, or public holidays. If you experience any delays, feel free to contact us for assistance at: sales@purplemonkeyprints.ca