Refunds & Return Policy

Thank You for Shopping with PurpleMonkeyPrints

We appreciate your business and aim for complete satisfaction with your 3D-printed products. If your order does not meet your expectations, please review the policy below for information on returns and refunds.

Return Window

Returns may be requested within 7 days of delivery.

To be eligible for a return

• The item must be unused, undamaged, and in its original packaging.

• Proof of purchase (such as your order number or email) must be provided.
  
  Non-Returnable Items

The following items are not eligible for return due to their nature:

• Custom or personalized products

• Digital downloads

• Gift cards

• Final sale items
  
  Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 7 days of delivery.

We will be pleased to resolve the issue by offering a replacement or a full refund.
To help us process your claim promptly, please provide a photo of the damage or incorrect item, alongside your order number, to:

sales@purplemonkeyprints.ca

Exchanges

We process exchanges only for products that are:

• Defective

• Damaged upon delivery

• Incorrect due to a fulfillment error
  
  Once your exchange is approved, we will promptly ship a replacement.

Refunds

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund.
If approved, your original method of payment will be credited within 5–10 business days.

Return Shipping

Buyers are responsible for the cost of return shipping, unless the return is due to our error (such as a damaged or incorrect item).
We recommend using a trackable delivery service for all returns.

Please note we are not liable for packages that are lost in transit.

Need Assistance?

If you have any questions or require further help with a return or exchange, please do not hesitate to contact us at:

sales@purplemonkeyprints.ca